We are a professional packaging machinery factory with over 10 years of experience, located in Xiameng, Fujian, China. We have our own R&D team, production workshop and after-sales department. You are welcome to visit our factory and test machines at any time.
Mășinile dvs. ambalează doar cafea și ceai?
Yes, we are the only packaging machine manufacturer 100% dedicated to coffee and tea industry. Unlike generalist manufacturers, we deeply understand the unique characteristics of coffee beans, fine powders and fragile tea leaves, and our machines are specially optimized for aroma retention, degassing and anti-breakage.
Care este cantitatea dumneavoastră minimă de comandă (MOQ)?
Our MOQ is 1 unit for all standard machines. We also support custom machines with MOQ 1 unit, which is very friendly for startup roasters and small tea brands.
Cât durează timpul de producție?
Standard machines: 15-25 days after receiving deposit
Custom machines: 25-35 days after confirming technical drawings
Urgent orders: We can arrange priority production for an additional fee
De ce nu afișați prețurile pe site-ul dvs. web?
Packaging machines are highly customized products. The final price depends on configuration, automation level, custom functions and destination country. Please send us your specific requirements (capacity, packaging size, material etc.), and we will provide a detailed quotation within 24 hours.
Ce certificate au mașinile dvs.?
All our machines have CE, ISO 9001 and FDA certifications, which meet the export requirements of Europe, North America, Australia and most countries in the world. We can provide original certificate copies for free.
Puteți personaliza mașina în funcție de nevoile mele?
Yes, we have a professional engineering team that can provide full customization services, including special packaging size, custom mold, additional functions (nitrogen flushing, date printing, weight checking etc.) and machine color.
Pot testa mașina înainte de cumpărare?
Of course! We welcome you to bring your own materials to our factory for on-site testing. If you cannot come in person, we can provide a live video test and send you the test sample by express.
Oferiți servicii de instalare și instruire privind utilizarea?
Yes, we provide.
Remote service: We provide detailed installation videos, operation manuals and 1-on-1 online video training
All training is free of charge until your operators can use the machine proficiently.
Care este politica dvs. privind garanția?
We provide 1-year full machine warranty and 2-year warranty for core components (motor, PLC, control system). During the warranty period, any non-human damage will be repaired or replaced for free, and we will bear the shipping cost of spare parts.
Ce se întâmplă dacă mașina se defectează după expirarea perioadei de garanție?
We provide lifetime technical support and cost-price spare parts supply for all machines sold. We will always be responsible for your machine, no matter how many years you have used it.
Cât de rapid puteți oferi asistență post-vânzare?
We have a 24/7 after-sales team. For general problems, we will respond within 2 hours and provide solutions within 24 hours.
Ce termeni de plată acceptați?
We accept T/T (30% deposit, 70% before shipment), L/C at sight, and Alibaba Trade Assurance. For long-term cooperative customers, we can provide more flexible payment terms.
Puteți expedia mașina în țara mea?
Yes, we can ship to any country in the world. We provide FOB, CIF, DDU and DDP shipping options, and can help you handle customs clearance and import procedures. We also have cooperative forwarders that can provide competitive shipping rates.
Care este relația dintre dumneavoastră și Tonchant.com?
We are sister brands under the same group. Tonchant.com is a leading supplier of compostable coffee and tea packaging materials, and we provide packaging machinery. We can provide you with a one-stop solution for machinery + consumables, which can avoid compatibility problems and save your procurement cost and time.
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