We are a professional packaging machinery factory with over 10 years of experience, located in Xiameng, Fujian, China. We have our own R&D team, production workshop and after-sales department. You are welcome to visit our factory and test machines at any time.
Os vosos máquinas empaquetan só café e té?
Yes, we are the only packaging machine manufacturer 100% dedicated to coffee and tea industry. Unlike generalist manufacturers, we deeply understand the unique characteristics of coffee beans, fine powders and fragile tea leaves, and our machines are specially optimized for aroma retention, degassing and anti-breakage.
Cal é a cantidade mínima de pedido (MOQ)?
Our MOQ is 1 unit for all standard machines. We also support custom machines with MOQ 1 unit, which is very friendly for startup roasters and small tea brands.
¿Canto dura o tempo de produción?
Standard machines: 15-25 days after receiving deposit
Custom machines: 25-35 days after confirming technical drawings
Urgent orders: We can arrange priority production for an additional fee
Por que non mostrades os prezos na vosa páxina web?
Packaging machines are highly customized products. The final price depends on configuration, automation level, custom functions and destination country. Please send us your specific requirements (capacity, packaging size, material etc.), and we will provide a detailed quotation within 24 hours.
Que certificacións teñen as vosas máquinas?
All our machines have CE, ISO 9001 and FDA certifications, which meet the export requirements of Europe, North America, Australia and most countries in the world. We can provide original certificate copies for free.
Podedes personalizar a máquina segundo as miñas necesidades?
Yes, we have a professional engineering team that can provide full customization services, including special packaging size, custom mold, additional functions (nitrogen flushing, date printing, weight checking etc.) and machine color.
Podo probar a máquina antes de mercala?
Of course! We welcome you to bring your own materials to our factory for on-site testing. If you cannot come in person, we can provide a live video test and send you the test sample by express.
Ofreceredes formación para a instalación e o funcionamento?
Yes, we provide.
Remote service: We provide detailed installation videos, operation manuals and 1-on-1 online video training
All training is free of charge until your operators can use the machine proficiently.
Cal é a súa política de garantía?
We provide 1-year full machine warranty and 2-year warranty for core components (motor, PLC, control system). During the warranty period, any non-human damage will be repaired or replaced for free, and we will bear the shipping cost of spare parts.
Que ocorre se a máquina falla despois do período de garantía?
We provide lifetime technical support and cost-price spare parts supply for all machines sold. We will always be responsible for your machine, no matter how many years you have used it.
Canto tempo tardaredes en ofrecer soporte posvenda?
We have a 24/7 after-sales team. For general problems, we will respond within 2 hours and provide solutions within 24 hours.
Que condicións de pagamento aceptades?
We accept T/T (30% deposit, 70% before shipment), L/C at sight, and Alibaba Trade Assurance. For long-term cooperative customers, we can provide more flexible payment terms.
Podes enviar a máquina ao meu país?
Yes, we can ship to any country in the world. We provide FOB, CIF, DDU and DDP shipping options, and can help you handle customs clearance and import procedures. We also have cooperative forwarders that can provide competitive shipping rates.
Cal é a relación entre vostedes e Tonchant.com?
We are sister brands under the same group. Tonchant.com is a leading supplier of compostable coffee and tea packaging materials, and we provide packaging machinery. We can provide you with a one-stop solution for machinery + consumables, which can avoid compatibility problems and save your procurement cost and time.
EN
