よくある質問

Yes, we are the only packaging machine manufacturer 100% dedicated to coffee and tea industry. Unlike generalist manufacturers, we deeply understand the unique characteristics of coffee beans, fine powders and fragile tea leaves, and our machines are specially optimized for aroma retention, degassing and anti-breakage.

Our MOQ is 1 unit for all standard machines. We also support custom machines with MOQ 1 unit, which is very friendly for startup roasters and small tea brands.

Standard machines: 15-25 days after receiving deposit Custom machines: 25-35 days after confirming technical drawings Urgent orders: We can arrange priority production for an additional fee

Packaging machines are highly customized products. The final price depends on configuration, automation level, custom functions and destination country. Please send us your specific requirements (capacity, packaging size, material etc.), and we will provide a detailed quotation within 24 hours.

All our machines have CE, ISO 9001 and FDA certifications, which meet the export requirements of Europe, North America, Australia and most countries in the world. We can provide original certificate copies for free.

Yes, we have a professional engineering team that can provide full customization services, including special packaging size, custom mold, additional functions (nitrogen flushing, date printing, weight checking etc.) and machine color.

Of course! We welcome you to bring your own materials to our factory for on-site testing. If you cannot come in person, we can provide a live video test and send you the test sample by express.

Yes, we provide. Remote service: We provide detailed installation videos, operation manuals and 1-on-1 online video training All training is free of charge until your operators can use the machine proficiently.

We provide 1-year full machine warranty and 2-year warranty for core components (motor, PLC, control system). During the warranty period, any non-human damage will be repaired or replaced for free, and we will bear the shipping cost of spare parts.

We provide lifetime technical support and cost-price spare parts supply for all machines sold. We will always be responsible for your machine, no matter how many years you have used it.

We have a 24/7 after-sales team. For general problems, we will respond within 2 hours and provide solutions within 24 hours.

We accept T/T (30% deposit, 70% before shipment), L/C at sight, and Alibaba Trade Assurance. For long-term cooperative customers, we can provide more flexible payment terms.

Yes, we can ship to any country in the world. We provide FOB, CIF, DDU and DDP shipping options, and can help you handle customs clearance and import procedures. We also have cooperative forwarders that can provide competitive shipping rates.

We are sister brands under the same group. Tonchant.com is a leading supplier of compostable coffee and tea packaging materials, and we provide packaging machinery. We can provide you with a one-stop solution for machinery + consumables, which can avoid compatibility problems and save your procurement cost and time.